Use the leaderboard and engagement features

Leaderboard makes participation visible across members and active stakeholders. Points and badges can encourage useful involvement, but they measure recorded activity rather than quality, expertise, seniority or decision rights.

Before you start

• Explain the purpose of the leaderboard to participants so it is not mistaken for performance management or a decision score.

• Workspace admins should review badge definitions under Settings → Engagement before promoting a campaign or reward.

Step by step

1. Set the leaderboard scope

Open Leaderboard and filter by project and date range. The list includes eligible members and active stakeholders even when they have zero points, which helps distinguish no recorded activity from an omitted person.

2. Read the participation summary

Review participant, point and action totals and the podium for people with positive points. Open a profile to understand the events behind a total rather than treating rank as self-explanatory.

3. Understand point sources

Points can reflect supported actions such as surveys, demos, user tests, votes and invitations. They show that an eligible action was recorded; they do not say whether an answer was accurate or a recommendation was sound.

4. Configure custom badges

Admins can open Settings → Engagement and create a badge with name, description, emoji, colour, criteria, threshold, order and active state. Criteria can cover surveys, demos, projects or manual recognition.

5. Control active definitions

Enable or disable individual standard or custom badges, or use the all-badge controls. Deleting a custom definition stops future use while earned copies remain part of participant history.

6. Award manual recognition carefully

Where a badge uses manual criteria, award it from the supported participant profile. Record a consistent reason and avoid using a badge to imply approval authority, scoring weight or formal performance assessment.

What happens next

• Pair engagement signals with response quality, completion gaps and project outcomes when deciding how to improve participation.

• Adjust notification delivery separately; enabling badges does not force email, push or in-app notifications for members.

Troubleshooting

A participant is listed with zero points

This can be expected. Check the selected project and date range, then confirm their eligible action reached its completed state rather than remaining invited or draft.

A completed action did not award a badge

Confirm the badge is active, its criterion matches the action and the threshold has been met. Manual badges must be awarded from the supported profile.

A deleted badge still appears on someone’s profile

Earned copies are preserved intentionally as history. Deleting the definition prevents future awards rather than rewriting past recognition.

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