Manage plans, trials and billing

Billing shows the workspace subscription state and the actions currently available for that account. Prices, allowances and eligibility come from the live billing catalogue, so use the screen itself as the source of truth rather than copied figures.

Before you start

• Only a workspace admin can manage billing.

• Payment and invoice actions may open the external billing provider in a new secure session.

Step by step

1. Review the current state

Open Settings → Billing and check the plan name, trial or subscription status, renewal information and any action required to keep access active.

2. Start or change a subscription

Choose the available checkout action, confirm the intended plan in the hosted checkout and return to Disqovr when payment completes. The Billing page refreshes as the provider confirms activation.

3. Add or replace a payment method

Use Add payment method or Manage billing. Complete the provider flow and verify that the new method appears before removing an older one.

4. Manage invoices and account details

Open the billing portal to view invoices, update billing details or perform any provider-supported subscription change.

5. Cancel or reactivate deliberately

Read the effective date shown before cancelling. If reactivation is offered, use it before the subscription reaches its final cancellation state.

What happens next

• Access updates after the billing provider confirms the change; a short delay can occur.

• A workspace that becomes read-only keeps its records subject to the service terms. Restore billing or contact support rather than recreating the workspace.

Troubleshooting

Checkout completed but the old plan still appears

Wait briefly and refresh Billing. If it remains unchanged, include the workspace name and provider receipt reference in a support request—never include full card details.

The manage or cancel action is unavailable

Confirm you are a workspace admin and that the subscription is in a state that supports that action. Some trials or externally managed accounts have different controls.

The workspace is read-only

Check for an expired trial, failed subscription or scheduled cancellation on Billing. Updating the account restores eligible access without deleting project data.

Related guides